FAQs

Help Center 

 

Did the duplicate order go away?

It is improved!  While checking out select save template. Place your first order and then select the template (which is a duplicate of the previous order) and change as much or little as you want.  

Do I have to type in all my recipients names and addresses? 

No, you can simply upload a CSV/Excel file.  You can upload the file here:

 

Is it possible to upload PS/AI files for custom designs?

Yes, see the screenshot below:

What is the typical turnaround time for orders?

It can take us up to two business days to get orders sent once payment is received. Variables such as setting up custom designs or unclear/undetermined addresses may cause delays.

 

Can I get wholesale pricing for orders less than 10 boxes?

Yes - you can pay for the 10 boxes now and use them over 12 months.  Email us about buying the credits.

Is there a minimum order quantity for wholesale pricing?

Yes, 4 boxes minimum.

Can I customize boxes with my logo and design?

Yes! We can do it for you for a $50 fee or you can use the template provided on the product page.

Is there a limit to the number of contacts I can upload?

Nope!

 

Are there any additional discounts available for bulk orders?

The discount is included in the bulk order form.   Inquire at hello@greetabl.com if you would like us to look for additional discounts for your project.

 

What payment options are available for corporate orders?

You can pay by credit card or checkout with the invoice option and we'll send you a payment link via Quickbook when your design is complete.

Are Gift Cards refundable?

Unfortunately, no. Although we agree sending gift cards is a great feature, it does involve some risk.  Once your order is placed payment is sent to the vendor and the card is printed with your box.  Anyone who can see the card can redeem the card.  This means if someone steals the box, it is gone.  Also, we now place a scratch off sticker on the code, but if it is scratched off and left sitting out anyone can snap a picture and redeem the code.  Greetabl makes around 1% of the sale and that doesn't cover our costs of making them and we definitely cannot replaced them.  If you are having trouble with your card you should contact the vendor (Uber, Amazon, etc.).

Can I schedule a meeting to discuss bulk orders or customization options?

Yes, you can schedule a meeting here: https://pro.greetabl.com/fa

Are there any restrictions on shipping locations or international orders?

We only offer shipping within the US - we may ship a couple boxes internationally at a much steeper fee, but we cannot guarantee arrivals.